23gamesph Privacy
Policy

01Overview & Scope

23gamesph is committed to protecting the privacy and personal data of all Filipino players who use our online gaming platform. This Policy applies to all personal information collected through the 23gamesph website at 23gamesph.one, our mobile-optimized platform, customer support channels, and any other services we provide.

This Policy is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We are committed to upholding the data privacy rights of every Filipino player on our platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

02Personal Data We Collect

2.1 Registration & Identity Data

When you create a 23gamesph account, we collect the following information:

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you meet the 21+ age requirement);
• Residential address (including city, province, and postal code);
• Email address and mobile phone number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and PAGCOR requirements, we may collect:

• Copies of government-issued identification (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys National ID);
• Proof of residential address (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account);
• Selfie or live photo for identity confirmation purposes.

2.3 Financial & Transaction Data

We collect records of all financial transactions conducted through your 23gamesph account, including deposit amounts, withdrawal requests, payment method details (account names and masked account numbers), transaction timestamps, and bonus redemption history.

2.4 Gaming Activity Data

We collect data about your gaming activity on the 23gamesph platform, including games played, bet amounts, win/loss records, session durations, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests).

2.5 Technical & Device Data

When you access 23gamesph, we automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, and session timestamps.

2.6 Communications Data

We retain records of communications between you and the 23gamesph support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through our platform.

03How We Collect Your Data

23gamesph collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions;
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and navigate the 23gamesph platform;
• From third-party payment providers — such as GCash, PayMaya, BPI, BDO, and Metrobank, who may share transaction confirmation data with us to process your deposits and withdrawals;
• From identity verification services — third-party KYC providers who assist us in verifying the authenticity of identity documents submitted by players.

04How We Use Your Personal Data

23gamesph uses your personal data for the following purposes:

• To create, manage, and maintain your 23gamesph player account;
• To verify your identity and confirm that you meet the 21+ age requirement under Philippine law;
• To process deposits, withdrawals, and other financial transactions through your preferred payment method;
• To comply with our anti-money laundering (AML) obligations and PAGCOR regulatory requirements;
• To provide customer support and respond to your queries, complaints, and feedback;
• To administer bonuses, promotions, and loyalty programs you have opted into;
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion or deposit limit requests;
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct;
• To improve the 23gamesph platform, personalize your experience, and develop new features based on aggregated usage data;
• To send you service-related communications, including account notifications, transaction confirmations, and security alerts;
• To send you marketing communications about 23gamesph promotions and offers, where you have provided consent to receive such communications.

05Legal Basis for Processing

Under the Data Privacy Act of 2012, 23gamesph processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your account (e.g., account management, payment processing);
• Legal obligation — processing required to comply with applicable Philippine laws and PAGCOR regulations (e.g., KYC verification, AML reporting);
• Legitimate interests — processing necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data privacy rights;
• Consent — processing based on your explicit consent, such as the receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06Sharing Your Personal Data

23gamesph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Policy:

• Payment processors — GCash, PayMaya, BPI , BDO, Metrobank, and other payment service providers necessary to process your deposits and withdrawals;
• Identity verification providers — third-party KYC service providers who assist us in verifying player identities and documents;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law;
• IT and platform service providers — cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements;
• Game content providers — licensed game studios and software providers whose games are available on the 23gamesph platform, to the extent necessary for game operation and fairness auditing;
• Professional advisers — lawyers, auditors, and accountants where necessary for legal compliance or business operations, subject to professional confidentiality obligations.

All third parties with whom 23gamesph shares personal data are required to handle such data in accordance with applicable Philippine data privacy law and our data processing standards. We do not permit third parties to use your personal data for their own marketing purposes.

07Data Retention

23gamesph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction;
• KYC verification documents are retained for the period required by applicable AML regulations;
• Customer support communications are retained for three (3) years from the date of the last interaction;
• Technical and device data collected via cookies and analytics tools is retained for up to twenty-four (24) months.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

08Data Security

23gamesph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 23gamesph platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing of our platform infrastructure;
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access;
• Incident response procedures to detect, contain, and notify affected players and the NPC of any personal data breach in accordance with applicable law.

09Cookies & Tracking Technologies

23gamesph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies — required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality;
• Functional cookies — used to remember your preferences, such as language settings and display options, to personalize your experience on 23gamesph;
• Analytics cookies — used to collect aggregated, anonymized data about how players use the platform, helping us identify areas for improvement and optimize the user experience;
• Marketing cookies — used to deliver relevant promotional content about 23gamesph offers, where you have consented to receive such communications.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 23gamesph platform. For more information on managing cookies, refer to your browser's help documentation.

10Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 23gamesph:

• Right to be informed — the right to know what personal data we collect, how it is used, and with whom it is shared;
• Right of access — the right to request a copy of the personal data we hold about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 23gamesph Data Privacy Officer via our support team. We will respond to all verified requests within a reasonable timeframe in accordance with applicable law. We may require you to verify your identity before processing your request.

11Minors & Age Restriction

If you believe that a minor has registered on the 23gamesph platform, please contact our support team immediately so that we can take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

12Changes to This Privacy Policy

23gamesph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The updated Policy will display the revised "Last Updated" date at the top of this page. Your continued use of the 23gamesph platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed of how we protect your personal data.

13Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 23gamesph, please contact our Data Privacy Officer through the following channels: